The Initial Meeting

All potential clients will be offered an initial meeting so that their specific needs can be clarified. This also provides an opportunity for them to obtain any additional information about how we work and to determine whether we are the right agency to help them.

If we feel that we are not the most appropriate agency to support them then we may suggest alternative organisations who are better equipped to deal with their presenting issue for therapy.

This interview will involve the Client giving details of their personal history and can involve answering some questions which may be difficult for them.

Our fee for the Initial meeting is £50 for a 50 minute session.

These meetings are usually held in Kingston at premises that are very near to Kingston station.

We also have premises in Isleworth and utilise rooms in central London.

All Clients who come into therapy with us will be asked to sign a therapy contract which sets out the agreements about how we will work together. This is mutually agreed between the therapist and the client.

Our Fee Structure

Our therapy sessions last for 50 minutes.

£55 for 1:1 therapy session

£70 for couples therapy session

Our Group fee is dependent on the number of participants in the group but it is usually £10 per person per session.

Supervision Sessions £60 per session. 

Our Training fees are usually negotiated with the respective organisation that we are working with.

We offer low cost counselling, however there is currently a waiting list for this service. The fees vary from £20 to £30 per session. This is dependent on the client’s financial circumstances.

All our therapists are members of the BACP, UKCP or AHPP and are either accredited or working towards their accreditation.

Cancellation Policy

If Clients cancel a session with less than 24 hours’ notice we will seek reimbursement for the missed session.

All Clients will be expected to agree to our terms of reference. These will be explained during the initial meeting between the Client and the Therapist.

Confidentiality

Privacy Statement

Your privacy is of great importance to Azalea Therapy Services and we are committed to complying with the terms of the General Data Protection Regulation (GDPR) regarding the responsible and secure use of your data.

When you decide to use Azalea Therapy Services you will be asked to consent to the processing of your data under the terms of the policy. All therapists working for Azalea Therapy Services will also be responsible for their own data management and will abide by this privacy statement, and will hold their own privacy statement that complies with the GDPR terms.

What information do we collect?

We collect personal data such as name, address, date of birth, gender, GP/medical practitioner details, employment history, telephone numbers, email address and skype address. We also collect personal and family background details and also potentially sensitive data relating to medical and mental health conditions.

What information do we share?

We will not share any information about you with other organisations or people except in the following circumstances:

We may share information with relevant medical professionals or others whom you have requested or agreed that we need to contact.

We may share information with the relevant authorities if we have reason to believe that this may prevent serious harm being caused to you or to another person.

We may share information when law requires us to eg; safeguarding issues, terrorism, or acts of serious crime.

We have a clinical executor which means that in the event of a sudden death or serious illness, a named colleague will be able to access the contact details so that clients can be notified.

How is your information stored?

All records are stored in locked filing cabinets. All electronic files are password protected with virus protection software.

Al process notes are kept separate from any identifiable personal information.

Client notes and other documentation are destroyed seven years after the end of the therapeutic contract.

Any requests for personal data need to be made in writing via Azalea Therapy Service’s website and we will endeavour to respond within one month.

Your Rights

Under the GDPR, you have the right to:

Access your personal data, rectify, erase or restrict your data and request a transfer of the data.

You may withdraw your consent for Azalea Therapy Services to hold and process your data at any time. However if this is done whilst you are still receiving therapeutic services, the services would have to end. You can withdraw your consent by stating this in an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you have any concerns about the way Azalea Therapy Services handles your data please contact us on the above email.

Changes to this policy

This document is a work in progress and may be modified from time to time.

June 2019

The content of the therapy sessions will be confidential unless clients disclose their intention to hurt themselves or that they intend to cause harm to others. In either of these circumstances confidentiality will not be maintained.